Dear Nathan,
First off I want to apologize for the typed letter and for its lateness but my handwriting is illegible and I needed a while to think about just what I wanted to say.
Everything was so easy when our mom first got sick. When she was in the hospital all she wanted in the world was to be able to go back home. She begged us to please not put her in a nursing home. It seemed like such a small promise to ask of us.
Taking care of her was just something else to do every day. She was a joy to be with and never caused us any problems. Even when she needed more and more help it still didn't seem like a chore because we were so grateful to be able to spend time with her. For years things just went along comfortably until she got really sick then everything fell apart.
When you make a promise to care for someone at home you find out pretty quickly that it will turn into something you have to do every minute of every day. What you never really think about how to live with the constant fear that surrounds you — it's always there. You're afraid you're not doing enough or doing too much or just not doing the right thing. It is overwhelming and no one has any answers. Most of all, you're afraid that you can't keep going and you'll have to break your promise and be forced to do the one thing that frightens the person you love more than anything else.
Then when everything seemed really hopeless we found you. Like a knight in shining armor, you saved the day. You made us feel like we weren't alone, that someone not only had answers to our questions but also had solutions to our fears. When we first called you we had no idea that Hospice would do so much for people who were in the condition that our mom was in as well as for us. Because of your help and advice we were able to keep her with us right to the end and that meant everything to us. We can't ever thank you enough for everything you've done.
Besides helping us so much you brought real happiness to our mom as well. She loved your visits because you were so patient and attentive to her. She didn't realize that you were from Hospice; she thought you were sweet on her. When you were around she felt interesting and young and that there is a man who likes her. It might seem silly that someone at her age would think like that but spending time with you made her feel wonderful.
When we talk to other people about my mom or Hospice, your name always comes up. And that's what everyone says about you is that you are all heart. That is the perfect description of you and everyone who knows you feels the same.
It will constantly be amazing to me how someone can do the difficult work you do but from the bottom of my heart I will be grateful that I know you and for your kindness forever.